Made with Grace Floral Design Privacy Policy
Last updated: May 2026
Made with Grace Floral Design (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you enquire about or use our services, visit our website, or otherwise communicate with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Details
If you have any questions about this Privacy Policy or how your information is handled, you can contact:
Made with Grace Floral Design at Email: grace@madewithgrace.co.uk
The Personal Information We Collect
We may collect and process the following personal information:
Names and contact details including email addresses and telephone numbers
Wedding, event or workshop details including venue, location and event date
Information relating to your floral requirements, preferences and styling inspiration
Names and contact details of venues, planners, suppliers or other relevant individuals connected to your wedding, event or workshop
Records of correspondence and communications
Website usage information collected through cookies or analytics tools
We only collect information that is relevant and necessary for providing our services.
How We Collect Your Information
Most of the personal information we process is provided directly by you when you:
Submit an enquiry through our website
Contact us by email, phone or social mediaBook or discuss our services
Subscribe to marketing communications or newsletters
Attend a workshop or event
Some information may also be provided by wedding planners, venues, photographers or other suppliers involved in your event where relevant to delivering our services.
How We Use Your Personal Information
We use your information to:
Respond to enquiries and communicate with you
Prepare proposals, quotations and contracts
Design and deliver bespoke floral services
Coordinate with venues and relevant suppliers
Arrange deliveries where applicable
Maintain internal business records
Improve our website and services
Send newsletters or marketing communications where you have consented to receive them
Lawful Bases for Processing
Under UK GDPR, the lawful bases we rely on for processing your information include:
Contract
Where processing is necessary to provide services you have requested, including preparing quotations, managing bookings, and delivering floral services.
Legitimate Interests
Where processing is necessary for the legitimate interests of running and improving our business, including responding to enquiries, communicating with suppliers, maintaining records, and improving our services.
Consent
Where you have given clear consent for us to process your information for a specific purpose, such as receiving marketing emails or newsletters.You may withdraw your consent at any time by contacting grace@madewithgrace.co.uk or using the unsubscribe link in marketing emails.
Sharing Your Information
We do not sell or rent your personal information to third parties.We may share your information where necessary with trusted third parties involved in delivering our services, including:
Freelance florists assisting with events
Couriers or delivery companies
Wedding venues and event suppliers
Website hosting providers
Email marketing providers
Contract, payment or invoicing platforms
Cloud storage or business administration systems
These third parties only receive the information necessary to perform their services and are expected to handle your data securely and lawfully.
International Data Transfers
Some third-party service providers we use may process personal information outside the United Kingdom.Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.
How We Store Your Personal Information
Your information is securely stored using appropriate technical and organisational measures designed to protect against unauthorised access, misuse, loss or disclosure.We retain personal information for the duration of our professional relationship, from initial enquiry through to service completion, and for up to three years afterwards for administrative, legal, insurance and record-keeping purposes. After this period, your information will be securely deleted or anonymised where appropriate.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.These may include:
Essential website functionality cookies
Website analytics tools such as Google Analytics
Social media integrations or embedded content
You can manage or disable cookies through your browser settings.Where required by law, we will request your consent before placing non-essential cookies on your device.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may occasionally send updates, inspiration, workshop announcements, seasonal news or information about our services. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting grace@madewithgrace.co.uk.We will never send unsolicited marketing communications.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to correct information you believe is inaccurate or incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing where we rely on legitimate interests.
Your right to data portability
You have the right to request that we transfer the information you provided to another organisation, or directly to you, in certain circumstances.You are not required to pay any charge for exercising your rights.If you make a request, we will respond within one month.Please contact grace@madewithgrace.co.uk if you wish to exercise any of your rights.
Complaints
If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them in the first instance.You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.Information Commissioner’s Office (ICO)